Job Information
Cummins Inc. Technical Information Systems Engineer in Pune, India
DESCRIPTION
Key Responsibilities:
Apply technical information and knowledge-based activities, fulfill work requests to standardized policies and procedures, and document results.
Apply and support information processes such as Engineering Standard Work (ESW), Value Package Introduction (VPI), product change management, and data repositories such as technical information libraries, all required to meet the needs of practitioners within the technical function.
Obtain input and negotiate with a broad variety of technical practitioners to deliver results that directly or indirectly enable high-quality processes, tools, drawings, or specifications.
Apply academic knowledge and existing experience to take action and make decisions that progress projects forward without sacrificing project quality expectations.
Own problem resolution for moderately complex components, products, systems, subsystems, or services with technical complexity and ambiguity increasing as experience is gained in the role.
Provide independent execution of established work processes and systems, while still developing technology or product knowledge; engage with the improvement of systems and processes.
Involve minimal direct management of people, but could involve the coordination and direction of work amongst technicians and/or temporary student employees.
Contribute effectively toward team goals, exhibit influence within a work group, and continue to develop proficiency in the competency areas critical to success in the role.
Work on configuration changes for the genset product on Salesforce CPQ and deploy and test them across various instances.
Maintain trackers and work on data analysis to derive insights.
RESPONSIBILITIES
Competencies:
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Decision quality: Making good and timely decisions that keep the organization moving forward.
Drives results: Consistently achieving results, even under tough circumstances.
Optimizes work processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Self-development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Knowledge Management: Ensures perspectives, ideas, experiences, and information are available in the right place and the right time using the required processes and tools to enable informed decisions.
Request Fulfillment: Manages a service request through its life cycle with efficiency and professionalism using the required processes and tools to maintain customer satisfaction.
Requirements Elicitation: Discovers and documents functional and non-functional requirements using the Business Analysis Toolkit (modeling the five aspects and creating use cases) to effectively communicate the business needs and solution characteristics for solution design.
Service Level Management: Ensures the quality of the services delivered meet agreed levels using the required processes and tools in order to maintain customer satisfaction.
Solution Assessment and Validation: Assesses the proposed solution using the requirements traceability through the life cycle of the requirements to determine if they deliver the desired business outcome.
Troubleshooting: Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.
Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
Qualifications:
College, university, or equivalent Bachelor's degree in Engineering, Computer Science, Information Technology, or appropriate STEM field is required.
Post-graduate (Master's) degree relevant to this discipline area may be required for select roles.
This position may require licensing for compliance with export controls or sanctions regulations.
QUALIFICATIONS
Skills and Experience:
Knowledge of MS Office tools is also preferred.
4+ years of relevant experience of product configuration management, salesforce development, SQL, python development
Knowledge about engineering change management and release process is required.
Good communication skills and the ability to handle tasks, projects, and stakeholders independently.
Preferred knowledge of Salesforce CPQ and Windchill.
Basic programming skills
Job Engineering
Organization Cummins Inc.
Role Category Hybrid
Job Type Exempt - Experienced
ReqID 2414556
Relocation Package No