Job Information
Cummins Inc. Service Advisor in Mackay, Australia
DESCRIPTION
Service Advisor - Mackay
Join our Mackay team as a Service Advisor, coordinating and scheduling repairs for our mining, industrial, and automotive customers. We’re seeking someone with a mechanical background and heavy vehicle knowledge—perfect for a skilled professional looking to step off the tools while staying in the industry.
In this role, you will make an impact in the following ways:
• Be the first contact for customers, ensuring quality service and business growth within the Mackay Branch
• Deal with technical queries from customers and develop positive relationships
• Schedule jobs, book vehicles for services and check parts, manage invoices and accounts.
• Consistently liaise with the customer to keep them updated with progress
• Coordinate with stakeholders, technicians, and parts teams for a seamless service process
• Follow procedures and document work accurately in the service management system
RESPONSIBILITIES
To be successful in this role you will need the following:
• Mechanical trades qualified or automotive technician (Light Vehicle, Heavy Vehicle, Engine Recon, Mobile Plant)
• Demonstrated mechanical technical experience in a similar industry or OEM
• Strong communication skills, both written and verbal, with the ability to thrive in a fast-paced environment. Proficient in IT systems, ensuring effective multitasking and efficiency
• Understanding of accounts payable and receivable, with familiarity in financial processes, accounts management, and purchase orders highly desirable
At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
QUALIFICATIONS
To be successful in this role you will need the following:
Mechanical trades qualified or automotive technician (Light Vehicle, Heavy Vehicle, Engine Recon, Mobile Plant)
Demonstrated mechanical technical experience in a similar industry or OEM
Strong communication skills, both written and verbal, with the ability to thrive in a fast-paced environment. Proficient in IT systems, ensuring effective multitasking and efficiency
Understanding of accounts payable and receivable, with familiarity in financial processes, accounts management, and purchase orders highly desirable
NOTE:
Standard Shift: Mon-Fri 07:30 – 15:30
Job Service
Organization Cummins Inc.
Role Category Hybrid
Job Type Office
ReqID 2409729
Relocation Package Yes