Job Information
Cummins Inc. Operations Manager - Geraldton in Geraldton, Australia
DESCRIPTION
We are seeking a self-motivated individual ready to step into a leadership position. The Geraldton Branch offers numerous growth opportunities, including support for the local port with automotive and marine services, as well as extensive gas genset work. Cummins Geraldton also hosts the Gas Engine Training Facility.
The Operations Manager role is a fantastic opportunity to grow the business and lead the service and parts teams. This position is a key appointment within the Western Region Leadership team and is accountable for achieving business objectives in the Midwest of WA.
Key responsibilities:
Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.
Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.
Responsible for all functions and financial metrics for the branch.
Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.
Manages compliance with health, safety, and environmental standards and compliance.
Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.
Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.
RESPONSIBILITIES
You will make an impact in the following ways:
Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.
Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.
Responsible for all functions and financial metrics for the branch.
Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.
Manages compliance with health, safety, and environmental standards and compliance.
Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.
Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.
QUALIFICATIONS
Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Decision quality - Making good and timely decisions that keep the organization moving forward.
Develops talent - Developing people to meet both their career goals and the organization’s goals.
Drives results - Consistently achieving results, even under tough circumstances.
Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
Job General Management
Organization Cummins Inc.
Role Category On-site
Job Type Exempt - Experienced
ReqID 2413067
Relocation Package No