Job Information
Cummins Inc. Service Advisor (Automotive, Plant, Power Generation) in Dublin, Ireland
DESCRIPTION
We are looking for a talented Service Advisor (Automotive, Plant, Power Generation) to join our team specializing in Service for our Distribution Business Unit in Dublin, Ireland.
This role may require a 10% of international travel frequency.
In this role, you will make an impact in the following ways:
Team Leadership & Coordination: Ensure effective supervision of Service Technicians to meet all service and customer requirements, promoting accountability and high performance.
Performance Management: Conduct regular reviews with key stakeholders to track team performance and implement improvement plans where needed to meet branch targets.
Process Compliance: Take ownership of service processes and procedures, enforcing adherence through audits and analysis of KPI data to drive operational excellence.
Technical Support: Act as the primary technical resource for staff, customers, and dealers, resolving issues efficiently and enhancing service quality.
Warranty Efficiency: Lead training on warranty processes to ensure timely job closure and maximize claim recovery, improving financial accuracy and speed.
Health, Safety & Environment: Enforce all HS&E standards on-site, ensuring risk assessments, PPE use, and safe work practices are consistently followed.
Employee Engagement: Promote a positive work environment by supporting staff welfare, encouraging open communication, and involving team members in key decisions.
Asset & Compliance Management: Maintain and secure company assets while ensuring compliance with environmental regulations and upholding high housekeeping standards.
RESPONSIBILITIES
To be successful in this role you will need the following:
Strong Leadership & People Management: Ability to effectively coordinate and supervise technicians, conduct performance reviews, implement development plans, and foster a supportive, fair, and communicative team environment.
Technical Knowledge & Problem-Solving: Solid understanding of service procedures, warranty processes, and technical systems to provide expert support, ensure job accuracy, and serve as a reliable point of contact for staff and customers.
Process & Compliance Focus: Commitment to enforcing service standards, HS&E regulations, and company procedures through regular audits, data analysis, and adherence to safety, risk, and environmental protocols.
Adaptability & Customer Orientation: Flexibility to meet the needs of a diverse customer base, while maintaining high service standards, clean work environments, and proactive communication with internal and external stakeholders.
QUALIFICATIONS
Education/ Experience:
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.
Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
Significant maintenance & job planning/scheduling experience.
Job Service
Organization Cummins Inc.
Role Category On-site
Job Type Office
ReqID 2415161
Relocation Package No